思(sī)科宣布(bù)Webex重(zhòng)要创新(xīn)，打(dǎ)造智能(néng)與(yǔ)無縫協作，引领未来(lái)混合式工作體(tǐ)验(yàn)
December 10, 2020, Beijing - Recently, Cisco announced an important innovation in Webex to help companies achieve seamless collaboration and improve the experience of employees and customers.
Cisco Webex has a rich history of helping employees innovate and stay productive. Since the outbreak of the epidemic, Cisco Webex has become an indispensable communication platform. It not only supports the sustained and stable development of enterprises, but also supports the government's remote leadership work, helps doctors safely diagnose and treat patients, and assists educators and students in completing remote teaching.
The release of these innovations conforms to the general trend of the post-epidemic era: companies all over the world are preparing for a “hybrid” future work model, which means that employees switch between office work and remote work more frequently. Cisco has developed a clear blueprint for this, aiming to use technology to help customers achieve future readiness and create a more inclusive world for all. These innovations include:
The new Cisco Webex
The new Cisco Webex launched this time provides a single safe space for maintaining connections and completing tasks: making calls, meetings, and messaging can all be implemented in the same application. The more than 50 innovations announced this time cover three areas: seamless collaboration, intelligent hybrid work experience, and intelligent customer experience, all of which are built on Cisco's reliable security and privacy protection. The new features currently available include:
♦ Noise cancellation and voice enhancement
♦ Transcript and subtitle display
♦ Priorities and action items
♦ Enhanced video layout and Cisco Webex Huddle (one click for spontaneous meetings)
♦ Incorporate new information and call functions that support artificial intelligence to help you focus on the more important things
♦ New analysis capabilities (insights and analysis powered by Cisco Webex Graph) provide highly personalized insights and actionable recommendations to individuals, teams, and organizations.
Cisco also announced real-time translation in 9 different languages, including simplified Chinese, including gesture control using body motion recognition and immersive sharing capabilities. These features will be launched in the next few months.
New Webex device
A series of new devices, as well as Cisco's other smart product portfolio, will provide you with a seamless, smart experience, whether you are at home or in the office. These include:
♦ Cisco Webex Desk Camera: Equipped with smart features, such as facial recognition and occupancy indicators, Cisco Webex Desk Camera is very suitable for homes or offices. You can now mute or unmute the microphone with a simple gesture. This feature is the first in the industry and cannot be done with other USB cameras.
♦ Preview-Cisco Webex Desk Hub: As many companies reconsider and reconfigure their office space, returning to the office may mean more desk rotation. The new Cisco Webex Desk Hub makes it easy to make any available desktop your personal space. These new devices are powerful enough to not only enable high-quality video conferencing and mobile phone calls, but also allow you to connect to all your trusted devices, such as your cameras, headsets, monitors, laptops and mobile devices. The product is very smart, provides a consistent experience, and can complete tasks easily. In addition, Cisco Webex Desk Hub allows you to reserve a desktop through a laptop, door card or mobile phone to verify your identity. Cisco Webex Desk Hub is not the simple device you know for sharing desks; it is built for a truly new way of working.
♦ Preview-Cisco Webex Desk: Like Webex Desk Pro, Cisco Webex Desk allows you to use slides or videos as a background to attract audiences. We call this an "immersive presenter." Whether you are at home or in the office, it can support you to connect meetings, co-create and maintain efficient work, etc., so as to optimize your office experience. It integrates many intelligent functions, such as noise cancellation, virtual background and facial recognition, at a very competitive price. It can be used as the main display, and can also be used to connect to any conference service. The product is equipped with high-quality cameras, microphones and speakers, it is very simple to install, without IT or technical knowledge, you can get up and running in a few minutes.
Cisco Webex Application Center and Ecosystem
Cisco Webex Application Center makes it easy for users to find and use integrated functions in the Cisco Webex message space. Soon users will be able to experience the same functions in Cisco Webex meetings. Users will be able to easily add and collaborate with third-party applications in Cisco Webex meetings, and then save their work for future follow-up. It is also very useful for IT managers who wish to integrate locally across the company. This new Webex Application Center contains a number of pre-integrated applications, including Box, Dropbox, Salesforce, ServiceNow, MIRO, Mural, etc.
The new function of the contact center: to promote the intelligent customer experience
The new Cisco Webex contact center provides powerful new features for enterprises, customers and agents. Now, businesses of all sizes (even the smallest contact centers) can be as robust as a cloud contact center with thousands of agents in one day.
Jeetu Patel, Cisco’s senior vice president and general manager of the Security and Applications Division, said: “Cisco is committed to promoting an inclusive future, and collaboration technology plays a key role in balancing the competitive environment, so that everyone, regardless of geographic location, language And personality types can participate in the global economy. This is why we need to provide a Cisco Webex experience that is 10 times more optimized than face-to-face communication, and we also need to increase the experience of face-to-face communication by 10 times. Cisco Webex helps people achieve this In order to transform to a hybrid office model, it reduces the restrictions on the geographic location of personnel when recruiting, opens up the global economy, and gives people more opportunities. Our team is passionate about this vision and pours this enthusiasm into every creation we create A product, every line of code we write, and every new feature we design."
This article is reprinted to Cisco's official website, the original link:
2020年(nián)12月(yuè)10日(rì)，北(běi)京(jīng)——近(jìn)日(rì)，思(sī)科宣布(bù)Webex重(zhòng)要创新(xīn)，幫助企業實(shí)现無縫協作，並(bìng)改進(jìn)員工和(hé)客戶使用(yòng)體(tǐ)验(yàn)。
思(sī)科Webex在(zài)幫助員工创新(xīn)和(hé)保持(chí)高(gāo)效生産力方(fāng)面(miàn)擁有(yǒu)豐富的(de)曆史。自(zì)疫情(qíng)爆發(fà)以(yǐ)来(lái)，思(sī)科Webex已成(chéng)为(wèi)一个(gè)不(bù)可(kě)或(huò)缺的(de)沟(gōu)通(tòng)平台(tái)，它(tā)不(bù)僅支持(chí)企業持(chí)續穩定(dìng)發(fà)展(zhǎn)，還(huán)支持(chí)政(zhèng)府進(jìn)行遠(yuǎn)程领導工作，幫助醫生安(ān)全(quán)診治患者(zhě)，協助教育工作者(zhě)與(yǔ)學(xué)生完成(chéng)遠(yuǎn)程教學(xué)。
这(zhè)些创新(xīn)成(chéng)果(guǒ)的(de)發(fà)布(bù)，順应了(le)後(hòu)疫情(qíng)时(shí)代的(de)大(dà)势所(suǒ)趨：世界各(gè)地(dì)的(de)公司都在(zài)为(wèi) “混合型”未来(lái)工作模式做準備，也(yě)就(jiù)是(shì)说(shuō)，員工在(zài)辦(bàn)公室(shì)工作和(hé)遠(yuǎn)程辦(bàn)公之(zhī)間(jiān)更(gèng)加頻繁地(dì)轉(zhuǎn)換。思(sī)科为(wèi)此(cǐ)制定(dìng)了(le)清晰的(de)藍(lán)图(tú)，旨在(zài)利用(yòng)技術(shù)幫助客戶實(shí)现未来(lái)就(jiù)緒，为(wèi)所(suǒ)有(yǒu)人(rén)创造一个(gè)更(gèng)加包(bāo)容的(de)世界。这(zhè)些创新(xīn)包(bāo)括：
全(quán)新(xīn)的(de)思(sī)科Webex
本次(cì)推出(chū)的(de)全(quán)新(xīn)思(sī)科Webex，为(wèi)保持(chí)連(lián)接和(hé)任務(wù)完成(chéng)提(tí)供了(le)一个(gè)單一的(de)安(ān)全(quán)空(kōng)間(jiān)：打(dǎ)電(diàn)話(huà)、開(kāi)会(huì)和(hé)發(fà)消息都可(kě)以(yǐ)在(zài)同(tóng)一个(gè)应用(yòng)程序中實(shí)现。这(zhè)次(cì)宣布(bù)的(de)超过(guò)50項创新(xīn)涵蓋三个(gè)领域：無縫協作、智能(néng)混合式工作體(tǐ)验(yàn)和(hé)智能(néng)客戶體(tǐ)验(yàn)，这(zhè)一切(qiè)都構建于(yú)思(sī)科可(kě)靠的(de)安(ān)全(quán)和(hé)隐私保護基礎之(zhī)上(shàng)。目前(qián)可(kě)用(yòng)的(de)新(xīn)功能(néng)包(bāo)括：
♦ 噪音(yīn)消除和(hé)语音(yīn)增強(qiáng)
♦ 文(wén)字(zì)記(jì)录(lù)和(hé)字(zì)幕顯示
♦ 重(zhòng)點(diǎn)和(hé)行動(dòng)項目
♦ 增強(qiáng)的(de)視頻布(bù)局(jú)和(hé)思(sī)科Webex Huddle(單擊一次(cì)即可(kě)進(jìn)行自(zì)發(fà)会(huì)議)
♦ 融入(rù)支持(chí)人(rén)工智能(néng)的(de)全(quán)新(xīn)信(xìn)息和(hé)通(tòng)話(huà)功能(néng)，幫助您專注于(yú)更(gèng)重(zhòng)要的(de)事(shì)情(qíng)
♦ 新(xīn)的(de)分(fēn)析功能(néng)（由(yóu)思(sī)科Webex Graph提(tí)供支持(chí)的(de)洞(dòng)察分(fēn)析）向(xiàng)个(gè)人(rén)、团(tuán)隊和(hé)組織提(tí)供高(gāo)度(dù)个(gè)性(xìng)化(huà)的(de)見(jiàn)解(jiě)和(hé)可(kě)操作的(de)建議。
思(sī)科還(huán)宣布(bù)了(le)包(bāo)括簡體(tǐ)中文(wén)在(zài)內(nèi)的(de)9種(zhǒng)不(bù)同(tóng)语言的(de)實(shí)时(shí)翻譯，包(bāo)括利用(yòng)肢體(tǐ)動(dòng)作識别手(shǒu)势控制和(hé)沉浸式分(fēn)享功能(néng)。这(zhè)些功能(néng)将在(zài)未来(lái)几个(gè)月(yuè)內(nèi)推出(chū)。
新(xīn)Webex設備
一系(xì)列新(xīn)的(de)設備，以(yǐ)及(jí)思(sī)科其(qí)他(tā)智能(néng)産品組合，将为(wèi)您提(tí)供無縫、智能(néng)的(de)體(tǐ)验(yàn)，無論您是(shì)在(zài)家(jiā)還(huán)是(shì)在(zài)辦(bàn)公室(shì)。其(qí)中包(bāo)括：
♦ 思(sī)科Webex Desk Camera ：配備智能(néng)功能(néng)，如(rú)面(miàn)部(bù)識别和(hé)占用(yòng)率指标(biāo)，思(sī)科Webex Desk Camera 非(fēi)常适合家(jiā)庭或(huò)辦(bàn)公室(shì)。您现在(zài)可(kě)以(yǐ)通(tòng)过(guò)一个(gè)簡單的(de)手(shǒu)势将麥克(kè)風(fēng)静(jìng)音(yīn)或(huò)取(qǔ)消静(jìng)音(yīn)，这(zhè)項功能(néng)是(shì)業界首创的(de)，其(qí)他(tā)USB攝像头(tóu)還(huán)無法(fǎ)做到。
♦ 預覽-思(sī)科Webex Desk Hub：随着許多(duō)公司重(zhòng)新(xīn)考慮和(hé)重(zhòng)新(xīn)配置他(tā)们(men)的(de)辦(bàn)公场(chǎng)所(suǒ)，回(huí)到辦(bàn)公室(shì)可(kě)能(néng)意(yì)味着更(gèng)多(duō)的(de)辦(bàn)公桌(zhuō)輪用(yòng)制。新(xīn)的(de)思(sī)科Webex Desk Hub，可(kě)以(yǐ)輕(qīng)松地(dì)讓任何可(kě)用(yòng)桌(zhuō)面(miàn)成(chéng)为(wèi)您的(de)个(gè)人(rén)空(kōng)間(jiān)。这(zhè)些新(xīn)設備功能(néng)強(qiáng)大(dà)，不(bù)僅能(néng)夠實(shí)现高(gāo)質(zhì)量(liàng)的(de)視頻会(huì)議和(hé)手(shǒu)機(jī)通(tòng)話(huà)，同(tóng)时(shí)允許您連(lián)接所(suǒ)有(yǒu)您信(xìn)任的(de)設備，如(rú)您的(de)相機(jī)、耳(ěr)機(jī)、顯示器、笔記(jì)本電(diàn)腦和(hé)移動(dòng)設備。该産品非(fēi)常智能(néng)，提(tí)供一致(zhì)性(xìng)使用(yòng)體(tǐ)验(yàn)，能(néng)夠輕(qīng)松地(dì)完成(chéng)任務(wù)。此(cǐ)外(wài)，思(sī)科Webex Desk Hub支持(chí)您通(tòng)过(guò)笔記(jì)本電(diàn)腦、門(mén)卡(kǎ)或(huò)手(shǒu)機(jī)預定(dìng)桌(zhuō)面(miàn)，以(yǐ)验(yàn)證您的(de)身(shēn)份。思(sī)科Webex Desk Hub不(bù)是(shì)您所(suǒ)熟知的(de)用(yòng)于(yú)共(gòng)享辦(bàn)公桌(zhuō)的(de)簡單設備；它(tā)是(shì)为(wèi)真(zhēn)正(zhèng)全(quán)新(xīn)的(de)工作方(fāng)式而構建的(de)。
♦ 預覽-思(sī)科Webex Desk：如(rú)同(tóng)Webex Desk Pro一樣(yàng)，思(sī)科Webex Desk允許您使用(yòng)幻燈(dēng)片(piàn)或(huò)視頻作为(wèi)背景来(lái)吸引觀衆，我(wǒ)们(men)稱之(zhī)为(wèi)“沉浸式的(de)演示者(zhě)”。無論您在(zài)家(jiā)還(huán)是(shì)在(zài)辦(bàn)公室(shì)，它(tā)都能(néng)支持(chí)您實(shí)现連(lián)接会(huì)議、共(gòng)同(tóng)创建和(hé)保持(chí)高(gāo)效工作等，從而優化(huà)您的(de)辦(bàn)公體(tǐ)验(yàn)。它(tā)集許多(duō)智能(néng)化(huà)功能(néng)于(yú)一體(tǐ)，如(rú)噪音(yīn)消除、虛拟背景和(hé)面(miàn)部(bù)識别，價格极(jí)具競争力。它(tā)既可(kě)以(yǐ)作为(wèi)主(zhǔ)顯示器使用(yòng)，也(yě)可(kě)以(yǐ)用(yòng)于(yú)連(lián)接任何会(huì)議服(fú)務(wù)。该産品配備了(le)高(gāo)品質(zhì)的(de)攝像头(tóu)、麥克(kè)風(fēng)和(hé)揚聲器，安(ān)裝(zhuāng)起(qǐ)来(lái)非(fēi)常簡單，無需IT或(huò)技術(shù)知識，您可(kě)以(yǐ)在(zài)几分(fēn)鐘(zhōng)內(nèi)啟動(dòng)並(bìng)运行。
思(sī)科Webex 应用(yòng)中心(xīn)和(hé)生态系(xì)統
思(sī)科Webex 应用(yòng)中心(xīn)方(fāng)便用(yòng)戶在(zài)思(sī)科Webex消息空(kōng)間(jiān)中輕(qīng)松地(dì)查找(zhǎo)並(bìng)使用(yòng)集成(chéng)功能(néng)，不(bù)久用(yòng)戶将能(néng)夠在(zài)思(sī)科Webex会(huì)議上(shàng)體(tǐ)验(yàn)相同(tóng)功能(néng)。用(yòng)戶将能(néng)夠在(zài)思(sī)科Webex会(huì)議中輕(qīng)松地(dì)添加第(dì)三方(fāng)应用(yòng)程序，並(bìng)與(yǔ)其(qí)協作，然後(hòu)保存工作以(yǐ)備日(rì)後(hòu)跟進(jìn)。对(duì)于(yú)那(nà)些希望在(zài)全(quán)公司範圍內(nèi)進(jìn)行本地(dì)集成(chéng)的(de)IT經(jīng)理(lǐ)来(lái)说(shuō)，它(tā)也(yě)非(fēi)常有(yǒu)用(yòng)。本次(cì)全(quán)新(xīn)的(de)Webex 应用(yòng)中心(xīn)包(bāo)含了(le)多(duō)个(gè)預集成(chéng)应用(yòng)，包(bāo)括Box、Dropbox、Salesforce、ServiceNow、MIRO、Mural等。
聯絡中心(xīn)的(de)新(xīn)功能(néng)：推動(dòng)智能(néng)客戶體(tǐ)验(yàn)
新(xīn)的(de)思(sī)科Webex聯絡中心(xīn)为(wèi)企業、客戶和(hé)代理(lǐ)提(tí)供了(le)強(qiáng)大(dà)的(de)新(xīn)功能(néng)。现在(zài)，各(gè)種(zhǒng)規模的(de)企業（即使是(shì)小的(de)聯絡中心(xīn)）都可(kě)以(yǐ)在(zài)一天內(nèi)具備與(yǔ)有(yǒu)數千(qiān)代理(lǐ)的(de)雲(yún)聯系(xì)中心(xīn)一樣(yàng)的(de)穩健性(xìng)。
思(sī)科高(gāo)級副總(zǒng)裁兼安(ān)全(quán)與(yǔ)应用(yòng)部(bù)門(mén)總(zǒng)經(jīng)理(lǐ)Jeetu Patel表(biǎo)示：“思(sī)科致(zhì)力于(yú)推動(dòng)一个(gè)包(bāo)容性(xìng)的(de)未来(lái)，而協作技術(shù)在(zài)平衡競争环(huán)境方(fāng)面(miàn)起(qǐ)着關(guān)鍵作用(yòng)，從而讓每个(gè)人(rén)，不(bù)論其(qí)地(dì)理(lǐ)位(wèi)置、语言和(hé)性(xìng)格类型，都能(néng)夠參與(yǔ)到全(quán)球經(jīng)濟中来(lái)。这(zhè)就(jiù)是(shì)为(wèi)什(shén)麼(me)我(wǒ)们(men)要提(tí)供比面(miàn)对(duì)面(miàn)交流還(huán)要優化(huà)10倍的(de)思(sī)科Webex體(tǐ)验(yàn)，同(tóng)时(shí)我(wǒ)们(men)也(yě)要讓面(miàn)对(duì)面(miàn)交流的(de)體(tǐ)验(yàn)提(tí)高(gāo)10倍。思(sī)科Webex幫助人(rén)们(men)實(shí)现了(le)向(xiàng)混合型辦(bàn)公模式的(de)轉(zhuǎn)變(biàn)，減少(shǎo)了(le)招聘时(shí)对(duì)人(rén)員地(dì)理(lǐ)位(wèi)置的(de)限制，開(kāi)放(fàng)了(le)全(quán)球經(jīng)濟，賦予人(rén)们(men)更(gèng)多(duō)的(de)機(jī)会(huì)。我(wǒ)们(men)团(tuán)隊对(duì)此(cǐ)願景充滿热情(qíng)，並(bìng)将此(cǐ)热情(qíng)傾注到我(wǒ)们(men)创造的(de)每一个(gè)産品，我(wǒ)们(men)編写(xiě)的(de)每一行代碼，以(yǐ)及(jí)我(wǒ)们(men)設計(jì)的(de)每个(gè)新(xīn)功能(néng)里(lǐ)。”
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思(sī)科“Cisco Designed 中小企業商務(wù)優选”解(jiě)決方(fāng)案(àn)
